Technical Support Analyst

Overview

Role involves providing technical support and assistance in a complex environment.

Ideal candidate should have 2-4 years of technical support experience and knowledge of POS systems.

Locations

• Singapore

Requirements

• Bachelor's degree required
• 2-4 years experience in technical support
• Experience in hospitality or retail industry
• Experience with POS and PMS solutions
• Bilingual in English required

Responsibilities

• Support complex environments
• Provide research and analysis
• Assist customers with technical issues
• Educate clients on solutions
• Troubleshoot and diagnose problems
• Configure and install systems
• Reference and update knowledge base
• Follow standard operating procedures

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Retirement plans
• Flexible working environment
• Parental leave
• Professional growth opportunities