Customer Service Agent

Overview

Role involves providing excellent customer service and resolving queries efficiently.

Ideal candidate should have strong interpersonal skills and a passion for flowers.

Locations

• United Kingdom, England, London

Requirements

• Excellent interpersonal skills
• Friendly writing manner
• Ability to upsell
• Interest in flowers

Responsibilities

• Be the first point of contact for customers
• Capture and report customer feedback
• Work well within your team
• Handle a busy workload
• Build rapport with customers
• Upsell flowers and services

Benefits

• 28 days annual leave
• 3% employer pension contribution
• Life Assurance
• Discounted flowers
• Hybrid Working
• Learning and Development Support
• Cycle to work scheme
• Health and wellbeing sessions