Risk Operations Lead

Overview

Role involves leading risk operations and managing customer disputes.

Ideal candidate has 5+ years in risk operations and 3+ years managing teams.

Locations

• United States, Oregon, Portland
• United States, New York, Portland
• United States, California, San Francisco
• United States, Washington, Seattle

Requirements

• 5+ years in risk operations
• 3+ years managing risk operation teams
• Excellent communication skills

Responsibilities

• Manage Risk Operations agents
• Communicate with customers on disputes
• Flag accounts with prohibited activity
• Collaborate with Product and Compliance teams
• Establish parameters for new accounts
• Monitor risk losses and KPIs

Benefits

• 401K
• Paid parental leave
• Health benefits
• Work anywhere
• Meaningful equity
• Flexible vacation policy