Account Specialist II, Collections

Overview

Role involves negotiating payment plans with small business owners facing financial hardship.

Ideal candidate has 5+ years in customer service or collections with strong communication skills.

Locations

• United States

Requirements

• Bachelor's degree preferred or equivalent work experience
• 5+ years in Customer Service/Sales/Collections
• Strong analytical and written communication skills
• Ability to listen and respond empathetically
• Team player with initiative
• Competitive nature with focus
• Ability to navigate multiple computer programs

Responsibilities

• Service customer accounts
• Negotiate payment plans
• Achieve monthly recovery goals
• Leverage legal collections processes
• Document account status in CRM

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Flexible time-off policy
• Paid parental leave
• 401k match
• Wellness reimbursement
• Professional development budget