Technical Support Engineer
Forter
Overview
Role involves providing expert-level support and proactive solutions to ensure customer satisfaction.
Ideal candidate should have 3+ years of experience in troubleshooting data analytics in SaaS or FinTech environments.
hybridmidEnglishSQLAPIJavaScript
Locations
Singapore, Central Singapore, Singapore
Requirements
3+ years experience in data analytics Working knowledge of SQL, APIs, and Javascript Strong interpersonal skills Experience troubleshooting analytical issues Exceptional written and verbal communication skills
Responsibilities
Analyze data related to online transactions Interact with customers via ticketing and phone Partner with Analytics team Educate customers on Policy Builder Draft knowledge base content Perform proactive outreach to customers Aid internal teams with analytical queries
Benefits
Competitive salary and bonus plan