Forter

Technical Support Engineer

Forter

Overview

Role involves providing expert-level support and proactive solutions to ensure customer satisfaction.

Ideal candidate should have 3+ years of experience in troubleshooting data analytics in SaaS or FinTech environments.

hybridmidEnglishSQLAPIJavaScript

Locations

  • Singapore, Central Singapore, Singapore

Requirements

  • 3+ years experience in data analytics
  • Working knowledge of SQL, APIs, and Javascript
  • Strong interpersonal skills
  • Experience troubleshooting analytical issues
  • Exceptional written and verbal communication skills

Responsibilities

  • Analyze data related to online transactions
  • Interact with customers via ticketing and phone
  • Partner with Analytics team
  • Educate customers on Policy Builder
  • Draft knowledge base content
  • Perform proactive outreach to customers
  • Aid internal teams with analytical queries

Benefits

  • Competitive salary and bonus plan
  • Private health insurance
  • Generous PTO policy
  • Half day Fridays