Support Analyst

Overview

Role involves providing technical support and solutions to customers while maintaining documentation and communication.

Ideal candidate should have at least 1 year of experience in customer support with strong communication skills.

Locations

• Ukraine

Requirements

• Fluency in English required
• At least 1 year in customer support
• Strong communication and problem-solving skills

Responsibilities

• Respond to customer inquiries
• Troubleshoot product issues
• Analyze and document product defects
• Maintain internal documentation
• Escalate complex issues
• Conduct training sessions
• Share product feedback
• Follow up with customers

Benefits

• Remote work
• Financial support for healthcare
• Company-subsidized English classes
• Access to learning resources
• Professional growth opportunities
• Project equipment provided