Manager/Sr. Manager, Customer Service Center, Digital Banking

Overview

Responsible for leading and developing Customer Service Center teams to achieve high service standards.

Ideal candidate should have 5-10 years of supervisory experience in consumer banking and call center operations.

Locations

• United States

Requirements

• High School Diploma or GED required
• 5-7 years call center experience required
• 5+ years supervisory experience required
• 10+ years supervisory experience required for Sr. Manager
• Comfort with technology essential

Responsibilities

• Lead and develop Customer Service Center teams
• Monitor performance and quality standards
• Enhance customer and employee experience
• Handle escalated customer issues
• Ensure departmental standards are met
• Develop staff through coaching and training
• Manage personnel issues
• Assist in developing future strategy

Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits
• Remote or hybrid work schedules
• Incentives for purchasing solar panels
• Paid subscriptions to various services
• Recognition as top workplace