Customer Support Manager

Overview

Role focused on supporting customers through chat and email with technical and empathetic skills.

Ideal candidate has 2+ years of remote customer support experience and strong technical skills.

Locations

• United Kingdom

Requirements

• At least 2 years of remote customer support experience
• Effective written communication skills
• Above average technical skills
• Experience with ZenDesk and Jira
• Customer-centric mentality
• Self-starter in team environment
• Start-up mindset

Responsibilities

• Handle customer requests via Zendesk
• Address time-sensitive issues
• Develop expertise in processes and systems
• Demonstrate effective communication skills

Benefits

• Competitive salary and stock
• Generous paid time off
• Pension
• Sick leave
• Parental leave
• Learning and development budget