Associate Customer Success Manager, Scale

Overview

Role focused on managing customer accounts to drive satisfaction and growth.

Ideal candidate has 2+ years in customer-facing SaaS roles with strong communication skills.

Locations

• United States

Requirements

• 2+ years in customer-facing SaaS role
• Experience in fleet or automotive tech is a plus
• Proficiency with Salesforce and similar tools

Responsibilities

• Engage with customers to ensure adoption
• Analyze accounts for improvement
• Utilize tools for multiple accounts
• Act as the voice of the customer
• Collaborate with Product and Education Teams

Benefits

• Health/dental coverage
• Vision insurance
• Incentive stock options
• 401(k) match
• PTO
• Parental leave
• Professional development funds
• Remote working friendly