Senior Technical Writer

Overview

Role involves creating and updating customer-facing documentation for a cloud-based CX platform.

Ideal candidate has 10-15 years of technical writing experience with a strong portfolio in SaaS documentation.

Locations

• Portugal

Requirements

• 10-15 years of experience
• 5+ years in customer-facing content
• Advanced knowledge of content development tools
• Excellent writing and communication skills
• Experience in Agile environments

Responsibilities

• Plan and maintain user-facing documentation
• Manage documentation lifecycle
• Collaborate with cross-functional teams
• Develop domain knowledge for products
• Ensure documentation aligns with style guidelines