Mid Market Customer Success Manager

Overview

Role focused on managing customer relationships and ensuring their success.

Ideal candidate should have proven experience in customer success and strong communication skills.

Locations

• Colombia

Requirements

• Bachelor's degree or 5 years experience
• Proven experience in customer success or account management
• Excellent communication skills
• Strong problem-solving abilities
• Self-directed and motivated
• Ability to manage multiple projects
• Familiarity with contact center technology is a plus
• CRM experience preferred

Responsibilities

• Develop and maintain customer relationships
• Collaborate with customers on performance metrics
• Provide updates and reports to customers
• Identify and address customer issues
• Align solutions with customer goals
• Use data to track success metrics
• Work with internal teams for customer satisfaction
• Coordinate with Sales on business opportunities