Mid-Market Customer Success Manager

Overview

Customer Success Manager focused on building relationships with mid-market clients.

Ideal candidate has proven experience in customer success and strong communication skills.

Locations

• United States

Requirements

• Bachelor's degree or 5 years experience
• Proven experience in customer success or account management
• Excellent communication skills
• Strong problem-solving abilities
• Self-directed and motivated
• Ability to manage multiple projects
• Familiarity with contact center technology is a plus
• CRM experience preferred

Responsibilities

• Develop and maintain customer relationships
• Collaborate to track performance metrics
• Provide updates and reports
• Identify and address customer issues
• Align solutions with customer goals
• Use data to measure success
• Work with internal teams for satisfaction
• Coordinate with Sales for opportunities

Benefits

• Health, dental, and vision coverage
• Mental health support platform
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave
• 401k with employer matching