Customer Success Engineer

Overview

Role involves onboarding, technical support, and customer advocacy for a fraud detection product.

Ideal candidate has 2-3 years in customer-facing roles with strong JavaScript and API knowledge.

Due to regulatory and security reasons, there's a small number of countries where we cannot have Fingerprint teammates based.

Locations

• EMEA

Requirements

• Bachelor's degree in a technical field
• 2-3 years in a customer-facing role
• Strong proficiency in JavaScript

Responsibilities

• Conduct onboarding consultations
• Serve as primary technical contact
• Act as liaison between product team and customers
• Monitor API usage
• Utilize JavaScript for sample code
• Develop automation scripts
• Educate users on product
• Increase user adoption