Customer Success Manager

Overview

Role focused on managing customer relationships and ensuring satisfaction in a remote setting.

Ideal candidate has 3+ years in Customer Success with strong technical skills and experience in Southeast Asia.

Locations

• Singapore

Requirements

• 3+ years in Customer Success or similar role
• Experience with CRM/CSM tools
• Strong technical aptitude

Responsibilities

• Manage customer lifecycle
• Build relationships with customers
• Identify upsell opportunities
• Coordinate with internal teams
• Collect customer feedback
• Track success metrics

Benefits

• Competitive salary
• Remote-first with flexible hours
• Premium health coverage
• Choice of laptop and work setup
• Paid time off
• Mental health support