Customer Support Engineer

Overview

Role involves technical support and customer engagement to resolve issues and improve product.

Ideal candidate should have strong technical problem-solving skills and customer support experience.

Locations

• United States

Requirements

• Technical engagement experience
• Problem-solving skills
• Customer support experience

Responsibilities

• Support customers via phone, email, and Zoom
• Troubleshoot complex issues
• Identify and escalate bugs
• Synthesize customer feedback
• Communicate effectively
• Own customer experience

Benefits

• 100% paid health benefits
• 401(k) with company match
• equity grants
• paid parental leave
• 20 PTO days
• signing bonus
• free catered meals
• team travel