Customer Success Associate

Overview

Role focused on providing customer support and enhancing client experience in a trading environment.

Ideal candidate has 3+ years in customer support and experience with trading platforms.

Locations

• United States

Requirements

• 3+ years in customer-facing role
• 2+ years with trading platform
• BA/BS preferred

Responsibilities

• Provide customer support
• Guide onboarding process
• Educate clients on products
• Act as liaison between customers and teams
• Promote brand loyalty
• Provide technical support
• Gather data insights
• Create customer support content

Benefits

• Competitive salary
• Quarterly performance bonus
• Equity stock options
• Comprehensive health insurance
• Paid family leave
• Home office stipend
• Flexible time-off plan
• Continuing education reimbursement