Director, Product Support

Overview

Role involves leading and developing the global customer support strategy.

Ideal candidate has 10+ years of experience and a strong passion for building effective teams.

Only candidates from the United States are considered

Locations

• United States, New York
• United States, California

Requirements

• 10+ years of experience
• 4+ years leading support teams
• Experience in scaling customer support teams
• Strong analytical skills
• Familiarity with CRMs, preferably Zendesk

Responsibilities

• Build and shape Direct Support function
• Lead Product Support managers
• Define and track key performance indicators
• Surface customer insights
• Collaborate with Workforce and Analytics team
• Coach and develop leaders
• Communicate vision and purpose

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Retirement plan
• Parental leave
• Mental health benefits
• Generous PTO
• Learning stipend