Fenergo

Customer Support SaaS Manager

Fenergo

Overview

Role involves managing customer support for SaaS applications and ensuring high satisfaction levels.

Ideal candidate has experience in technical customer support and strong communication skills.

hybridfull-timeEnglish

Locations

  • Australia, New South Wales, Sydney
  • Australia, Victoria, Melbourne

Requirements

  • Experience in Technical Customer Support
  • Understanding of SaaS principles
  • Clear communication skills

Responsibilities

  • Provide customer support
  • Manage support interactions
  • Ensure SLA compliance
  • Ownership of incidents
  • Update stakeholders
  • Manage support analysts
  • Proactive issue analysis
  • Ensure AI accuracy

Benefits

  • Private healthcare
  • 23 days annual leave
  • Work From Home allowance
  • Annual bonus
  • Flexible working hours
  • Extensive training programs
  • Collaborative environment
  • Buddy system