Digital Customer Success Manager

Overview

Role focused on driving scalable engagement and value delivery to customers.

Ideal candidate has 3+ years in Customer Success with experience in SaaS and managing large portfolios.

Locations

• Philippines

Requirements

• 3+ years in Customer Success
• Experience in SaaS or tech
• Ability to manage large customer portfolios
• Strong written communication skills
• Experience with tools like Gainsight and HubSpot

Responsibilities

• Manage large customer portfolios
• Design one-to-many communications
• Develop data-driven engagement journeys
• Monitor key metrics
• Collaborate with cross-functional teams
• Contribute to content creation

Benefits

• Competitive compensation
• Supportive environment
• Opportunity for impact
• Opportunity for learning
• Dynamic team