Support Operations Analyst

Overview

Role involves managing customer support operations and enhancing service quality.

Ideal candidate should have experience in customer success or quality assurance with strong communication skills.

Locations

• Philippines

Requirements

• Bachelor's degree required
• Experience in customer success or quality assurance
• Exceptional English communication skills
• Strong organizational skills
• Detail-oriented
• Ability to provide constructive feedback
• Familiarity with AI platforms is a plus
• Proactive and self-motivated

Responsibilities

• Create and manage support tickets
• Monitor customer interactions
• Manage customer email communications
• Provide feedback to improve service quality
• Identify recurring customer issues
• Assist in developing quality assurance frameworks
• Track and report on KPIs

Benefits

• Competitive salary
• Supportive work environment
• Opportunity for professional growth