Head of User Research and Customer Excellence

Overview

Hands-on leadership role owning research and feedback strategy.

Ideal candidate has 7+ years in user research with strong SQL skills and fintech experience.

Locations

• Nigeria, Lagos, Lagos

Requirements

• 7+ years in user research
• Proven track record in customer feedback programs
• Strong SQL proficiency
• Experience in fintech or mobile-first environments
• Deep understanding of Nigerian digital customers
• Clear communicator influencing stakeholders
• Entrepreneurial mindset

Responsibilities

• Build and lead research function
• Design and execute customer interviews
• Launch NPS program
• Partner with cross-functional teams
• Mentor team members

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Remote Work
• Training & Development Programs