Manager of Customer Success

Overview

Role involves leading the Customer Success team to ensure client satisfaction and retention.

Ideal candidate has 7+ years in Customer Success and 3+ years managing teams.

Locations

• United States

Requirements

• 7+ years in Customer Success
• 3+ years managing teams
• Excellent communication skills
• Strong analytical skills
• Proactive mindset
• Strong technical proficiency
• Project management skills
• Familiarity with Hubspot and Monday.com

Responsibilities

• Lead Customer Success team
• Manage client relationships
• Monitor KPIs
• Advocate for customers
• Identify upselling opportunities

Benefits

• Remote-first environment
• Generous healthcare coverage
• Flexible time off
• 401k matching
• Annual wellness benefits
• Furternity leave