Customer Success Manager

Overview

Role focused on managing customer success and satisfaction across software platforms.

Ideal candidate has 5-7 years in Customer Success with strong interpersonal skills.

Locations

• United States, North Carolina

Requirements

• 5-7 years experience in Customer Success or Account Management
• Strong communication skills
• Proficiency with CRM systems

Responsibilities

• Manage post-sale customer lifecycle
• Build relationships with customers
• Monitor customer health metrics
• Deliver product training
• Conduct business reviews
• Collaborate with teams
• Identify upselling opportunities
• Maintain customer records

Benefits

• Flexible remote work
• Generous health coverage
• Unlimited PTO
• 401k matching
• Employee recognition
• Annual wellness benefits
• Furternity leave