Support Engineer I

Overview

Role involves supporting customers with technical issues and enhancing knowledge in networking infrastructure.

Ideal candidate should have 2+ years of experience in IS or IT with strong knowledge of the OSI Model.

Locations

• United Kingdom, England, London

Requirements

• 2 years of experience in IS or IT
• In-depth knowledge of the OSI Model
• Understanding of network infrastructure routing and switching concepts

Responsibilities

• Resolve technical issues with products
• Provide hardware and firmware support
• Assist with ticket handling
• Communicate with customers professionally
• Collaborate with experienced engineers
• Assist with network configuration

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO
• Educational Reimbursement
• 401k with Employer Match
• Parental Leave
• Hybrid and Remote Work Model