Vacation Rental Specialist

Overview

Role involves managing reservations and ensuring guest satisfaction in vacation rentals.

Ideal candidate has experience as a Reservationist in the vacation rental or hotel industry with strong English communication skills.

Locations

• Philippines

Requirements

• Excellent written and verbal English skills
• Previous experience as a Reservationist
• Excellent customer service skills
• Ability to work independently
• Attention to detail
• Empathy and patience
• Customer-centric mindset
• Critical thinker

Responsibilities

• Handle guest inquiries and manage reservations
• Provide outstanding customer service
• Maintain accurate records of reservations
• Track and respond to guest reviews
• Negotiate with guests regarding reviews
• Monitor guest feedback for improvements
• Coordinate with property owners
• Provide recommendations on local attractions