Customer Support Specialist

Overview

Role focused on onboarding and supporting hoteliers in using the platform effectively.

Ideal candidate should have 1+ year in customer service, preferably in IT or hospitality.

Locations

• Bulgaria, Sofia City, Sofia

Requirements

• 1+ year in customer service
• Experience in hospitality or technology sector
• Bachelor's degree in related field
• Excellent communication skills
• Analytical mindset
• Proficient in Bulgarian and English
• Proficient in CRM and computer software
• Knowledge of ticket and helpdesk systems advantageous

Responsibilities

• Onboard and train hoteliers
• Provide timely support via calls and emails
• Manage feedback and escalate issues
• Ensure solutions function accurately

Benefits

• International team
• Flexible working hours
• Start-up environment
• Competitive salary
• Bonus after probation
• 20 days paid leave
• Paid seminars and conferences
• Free coffee and tea