Lead Patient Engagement Specialist

Overview

Responsible for leading the Patient Engagement Specialist team to drive patient engagement success.

Ideal candidate has 5+ years of experience in telephonic patient engagement in healthcare and strong leadership skills.

Locations

• United States

Requirements

• 5+ years of telephonic patient engagement experience
• Bachelor's degree preferred
• Ability to navigate ambiguity in a fast-paced environment
• Excellent verbal and written communication skills
• Intermediate skills with MS Office Suite

Responsibilities

• Drive success of Patient Engagement Specialist team
• Monitor performance reporting
• Conduct root cause analysis
• Create engaging team culture
• Support new hire onboarding and training
• Collaborate with clinical leaders
• Monitor telephonic coverage service levels
• Support continuous improvement frameworks

Benefits

• Paid time off starting at 4 weeks
• 12 paid holidays
• Medical, dental, vision and life insurance
• 401(k) with employer match
• Paid parental leave
• Robust training and development program