Technical Support Engineer

Overview

Role involves providing technical support to customers using Everbridge products.

Ideal candidate should have 0-2 years of experience in a technical customer-facing role with strong troubleshooting skills.

Locations

• Canada

Requirements

• 0-2 years experience in technical customer-facing role
• Good verbal and written communication skills
• Technical knowledge in PC, networks, web browsers, SaaS vs. on-premise

Responsibilities

• Provide customer support for Everbridge products
• Diagnose and reproduce technical issues
• Document solutions in a knowledge base
• Communicate effectively with customers
• Escalate unresolved issues to technology teams
• Maintain open ticket status communication
• Contribute to technical knowledge base
• Work occasional weekends and holidays

Benefits

• Healthcare
• Dental care
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• Retirement savings plan with employer match
• Paid time off