Associate Technical Support Engineer

Overview

Role involves supporting products and resolving technical issues for enterprise customers.

Ideal candidate should have 2-3 years of experience in a technical customer-facing role.

Locations

• Hungary, Budapest, Budapest

Requirements

• Bachelor's degree required
• 2-3 years experience in technical support
• Experience with SaaS applications
• Ability to read log files and JSON payloads
• Excellent communication skills

Responsibilities

• Resolve customer technical issues
• Document and update tickets
• Maintain communication with customers
• Escalate unresolved issues
• Provide coaching to lower level engineers

Benefits

• Comprehensive healthcare
• Life insurance
• Cafeteria plan