Customer Success Manager, Midmarket (Central)

Overview

Role overseeing customer success for mid-sized law firm accounts.

Ideal candidate should have 3+ years of experience in Customer Success with strong relationship management skills.

Locations

• United States

Requirements

• Bachelor's degree required
• 3+ years in Customer Success or Account Management
• Experience in a fast-paced startup environment

Responsibilities

• Manage a portfolio of mid-sized law firm accounts
• Conduct check-ins and business reviews
• Develop tailored success plans
• Build relationships with key stakeholders
• Own the renewal process
• Identify upsell opportunities
• Document customer feedback
• Collaborate with cross-functional teams

Benefits

• Medical, dental, and vision insurance
• Flexible paid time off
• Home office stipend
• 401(k) for US employees
• Paid parental leave
• Sabbatical program
• Meet-up program