Voice of the Customer (VoC), Program Manager

Overview

Program Manager responsible for driving customer feedback initiatives to enhance products and services.

Ideal candidate should have 5+ years of program management experience with a strong focus on customer feedback.

Locations

• United States

Requirements

• 5+ years project/program management experience
• Hands-on experience with VoC program
• Strong communicator
• Proficiency with research methodologies and data analytics
• Customer-centric mindset

Responsibilities

• Drive customer feedback program
• Analyze customer feedback
• Collaborate with cross-functional teams
• Present findings to leadership
• Optimize data collection and analysis

Benefits

• Wellness allowance
• Family planning benefit
• Financial planning service
• Mental health support
• Monthly time off