Team Lead, Local Marketing Support

Overview

Role involves leading and scaling customer support functions for franchisees and local users.

Ideal candidate has 5+ years in Customer Success with strong leadership and communication skills.

Locations

• United States

Requirements

• 5+ years in Customer Success
• 2+ years in leadership
• Experience with franchise businesses preferred

Responsibilities

• Manage and mentor Customer Success Managers
• Oversee day-to-day operations
• Execute support strategies
• Optimize processes
• Collaborate with cross-functional teams
• Monitor key metrics
• Maintain relationships with franchise leaders

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Summer Fridays
• Unlimited PTO
• Commuter benefits
• 401(k) with company match