Vice President, Client Success

Overview

High-impact leadership role focused on strategic account management and revenue retention.

Ideal candidate should have 8+ years of experience in client success or strategic account management in financial services or SaaS.

Locations

• United Kingdom, England, London

Requirements

• 8+ years experience in client success or strategic account management
• Strong commercial acumen
• Excellent relationship management skills
• Strong communication and presentation skills
• Data-informed decision-making
• Proficiency in CRM and analytics platforms
• Cross-functional leadership
• Ability to manage complexity in a fast-paced environment

Responsibilities

• Lead strategic client engagements
• Own executive-level relationships
• Develop account growth strategies
• Translate client feedback into insights
• Drive proactive renewal planning
• Monitor client usage data
• Guide strategic account plans
• Deliver high-value client interactions

Benefits

• Hybrid working flexibility
• Discretionary annual cash bonus
• 25 holiday days per year
• Group risk and income protection coverage
• Optional health and dental insurance
• Generous company pension