Reverse Mortgage Account Specialist

Overview

Role focused on providing exceptional customer service for reverse mortgage products.

Ideal candidate has 2+ years in customer service within finance/mortgage and strong communication skills.

Locations

• Canada, Ontario, Toronto

Requirements

• Minimum 2 years customer service experience
• Knowledge of mortgage industry regulations
• Post-secondary education in business or marketing
• Exceptional customer service skills
• Ability to work under pressure
• Working knowledge of MS Office
• Knowledge of reverse mortgages is an asset

Responsibilities

• Deliver exceptional customer service
• Manage customer interactions
• Identify potential leads
• Book appointments for clients
• Maintain records of customer interactions
• Set up loans in back-end systems
• Meet daily activity metrics

Benefits

• Competitive discretionary bonus
• Market leading RRSP match
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up
• Generous vacation policy
• Annual professional development allowance
• Virtual events