IT Operation Support Executive

Overview

Role involves supporting IT operations and enhancing support processes.

Ideal candidate should have 5+ years of experience in IT application systems with strong troubleshooting skills.

Locations

• Singapore

Requirements

• Degree in IT or equivalent
• At least 5 years of experience in IT application systems
• Hands-on experience with log analysis tools
• Experience with web services and API integration
• Experience with cloud platforms like AWS and Azure

Responsibilities

• Support root cause analysis
• Identify recurring issues
• Enhance IT support processes
• Create and update IT documentation
• Monitor incidents and escalate issues
• Log and track change requests
• Communicate technical solutions
• Write SQL queries