Customer Care Specialist (HR)

Overview

Role involves supporting customers and resolving issues related to the Employment Hero HR product.

Ideal candidate has 1-2 years of customer service experience and relevant payroll knowledge.

Locations

• Philippines, Metro Manila, Manila

Requirements

• 1-2 years experience in customer service
• Relevant Australian payroll experience
• Exposure to SaaS customer experience

Responsibilities

• Resolve customer tickets and queries
• Assist with best practice system use
• Analyze product functionality
• Triage customer support issues
• Escalate product concerns
• Work across multiple channels
• Maintain records using internal tools
• Contribute feature requests

Benefits

• Remote work flexibility
• Access to cutting-edge tools
• Employee share options
• Generous paternity leave
• Subsidised egg freezing
• WFH office expense budget
• Learning & development opportunities