Technical Customer Support

Overview

Role focused on providing exceptional technical support to B2B and enterprise clients.

Ideal candidate has 2-3 years in technical customer support with strong troubleshooting skills and a passion for AI.

Locations

• Australia

Requirements

• 2-3 years in technical customer support
• Experience in SaaS or high-growth tech
• Technical troubleshooting expertise
• Experience with GCP and code
• Startup experience

Responsibilities

• Resolve customer support tickets
• Diagnose technical issues
• Update support documentation
• Collaborate with product and engineering teams

Benefits

• High-velocity innovation
• Global team collaboration
• Remote-first work
• Continuous growth opportunities