Customer Success - DACH

Overview

Role involves building customer success strategies and managing enterprise client relationships in the DACH region.

Ideal candidate has 5-7 years in Customer Success with a focus on technical products and strong communication skills.

Locations

• Netherlands, North Holland, Amsterdam
• Ireland, Leinster, Dublin
• Poland, Mazovia, Warsaw
• United Kingdom, England, London
• Bulgaria, Sofia City, Sofia
• Germany, Berlin, Berlin
• Spain, Madrid, Madrid

Requirements

• 5-7 years in Customer Success
• Experience with technical products
• Commercial experience in renewals
• Strong communication skills
• Fluent in German and English

Responsibilities

• Develop scalable CS playbook
• Maintain relationships with enterprise clients
• Onboard new clients
• Monitor product usage
• Own account renewals and expansions
• Achieve customer success KPIs

Benefits

• Learning & development stipend
• Social travel stipend
• Annual company offsite
• Co-working stipend
• Innovative culture