Customer Success

Overview

Role involves building customer success strategies and managing enterprise client relationships.

Ideal candidate has 5-7 years in Customer Success with experience in SaaS and strong communication skills.

Locations

• Brazil

Requirements

• 5-7 years in Customer Success
• Experience with technical products
• Commercial experience in renewals and expansion
• Strong communication skills
• Fluent in Brazilian Portuguese and English

Responsibilities

• Develop scalable CS playbook
• Maintain relationships with enterprise clients
• Onboard new clients
• Monitor customer usage
• Own account expansion and renewals
• Manage customer success KPIs

Benefits

• Learning & development stipend
• Social travel stipend
• Annual company offsite
• Co-working stipend
• Innovative culture