Director, Customer Support

Overview

Role involves leading and developing a high-performing Customer Support team using AI to enhance operations.

Ideal candidate has 10+ years in customer support, strong leadership skills, and recent SaaS experience.

Locations

• United States

Requirements

• 10+ years of customer support experience
• Experience in SaaS technology
• Leadership experience in support management
• Strong customer service skills
• Bachelor's degree or equivalent experience

Responsibilities

• Lead and mentor Support Managers
• Drive AI-optimized support operations
• Align with leadership on strategy
• Refine analytics and KPIs
• Own support tools and systems strategy
• Partner with cross-functional teams