Support Engineer

Overview

Role involves providing technical support and ensuring customer satisfaction through effective problem resolution.

Ideal candidate has 5+ years of experience in technical support with a strong technical background.

Locations

• India

Requirements

• 5+ years in technical support
• Technical background in systems administration or related role
• Strong communication skills in English

Responsibilities

• Ensure technical issues are resolved
• Maintain customer relationships
• Resolve problems via various communication methods
• Improve support processes
• Work with distributed teams
• Contribute to documentation
• Provide on-call support
• Develop expertise in key product features

Benefits

• Competitive pay
• Health coverage
• Flexible locations and schedules
• Generous vacation days
• Donation matching
• Volunteer hours
• Parental leave