Customer Success Manager

Overview

Role focused on driving successful product adoption and managing customer relationships.

Ideal candidate has 3-5+ years in Customer Success with strong project management and communication skills.

Locations

• United States, New York

Requirements

• 3-5+ years in Customer Success/Account Management
• Project management skills required
• Strong analytical and problem-solving skills

Responsibilities

• Own onboarding and launch process
• Communicate timelines and expectations
• Refine customer processes
• Serve as primary contact for customers
• Identify upsell opportunities
• Translate customer feedback into insights
• Lead customer projects
• Partner with Data and Product

Benefits

• Stock options
• Hybrid model
• 401K
• Unlimited PTO
• Premium health insurance
• Mental Health and Wellness Resources
• 12 weeks of paid parental leave