Customer Experience Operations Analyst

Overview

Role focused on driving performance through data analysis and insights for customer experience operations.

Ideal candidate has 3+ years in data analytics with strong skills in business intelligence tools and communication.

Locations

• United States

Requirements

• 3+ years experience in business intelligence or data analytics
• Strong proficiency with data analytics tools
• Ability to analyze large datasets and generate insights

Responsibilities

• Design and implement data strategies
• Develop reports and dashboards
• Analyze data to extract insights
• Collaborate with leadership on business intelligence
• Manage customer health scoring models
• Oversee data management for reporting
• Facilitate Customer Success GTM strategy

Benefits

• Medical, dental, and vision insurance
• 401(k) with company matching
• Flexible Time Away Program
• 10 paid holidays
• 2 floating holidays
• 1 wellness day
• Winter office closure