Customer Support Representative

Overview

Role involves providing customer support and resolving issues for ECP's software users.

Ideal candidate should have customer service experience and strong problem-solving skills.

Locations

• United States, Colorado
• United States, Utah
• United States, Washington
• United States, Nevada

Requirements

• Customer service experience
• Software experience preferred
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Remote work compliant with policies

Responsibilities

• Provide customer support via phone, email, and ticketing system
• Clarify customer support requests
• Determine problem causes
• Select and explain solutions
• Maintain customer records
• Contribute to company initiatives
• Become a product expert
• Participate in on-call schedule