Associate, IT Operations

Overview

Role involves managing IT operations and providing technical support across various platforms.

Ideal candidate has 2-3 years of experience in technical support, preferably in fintech or digital assets.

Locations

• Ecuador
• Romania
• Philippines
• Brazil
• India

Requirements

• 2-3 years experience in technical support
• Experience in fintech or digital asset environment preferred
• Strong analytical and troubleshooting abilities

Responsibilities

• Resolve issues related to digital collaboration and productivity platforms
• Manage and configure enterprise systems
• Implement and monitor security measures
• Identify opportunities for automation and enhance system performance
• Support digital transformation initiatives
• Lead investigation and documentation of technical incidents