Senior Technical Support Engineer - L2 support

Overview

Role involves troubleshooting technical problems and delivering customer support for enterprise applications.

Ideal candidate should have experience in technical support with strong SQL knowledge and familiarity with monitoring tools.

Locations

• Egypt, Cairo, Cairo

Requirements

• Degree in Computer Science or related field
• Prior experience in technical support
• Strong knowledge of SQL
• Experience with monitoring tools
• Understanding of web services APIs
• Experience with ticketing systems
• Basic understanding of networking and cloud platforms

Responsibilities

• Provide Level 2/3 support
• Troubleshoot application issues
• Monitor application performance
• Coordinate with development and QA teams
• Handle application deployments
• Maintain documentation
• Provide support during releases
• Work with vendors

Benefits

• Private medical insurance
• Life cover
• Annual profit share
• Hybrid work environment
• Maternity and paternity benefits
• Learning and development opportunities
• Birthday offs
• Mobile allowances