Contact Center Trainer

Overview

Role involves leading and delivering training initiatives for AT&T customer service teams.

Ideal candidate has experience in training within a wireless telecom contact center and strong coaching skills.

Locations

• United States

Requirements

• Experience in wireless telecom contact center training required
• Strong understanding of call center operations
• Excellent communication and interpersonal skills

Responsibilities

• Design and facilitate training sessions
• Identify training needs through interaction
• Demonstrate outstanding customer service
• Maintain agent learning library
• Handle inbound escalation calls
• Engage and educate agents on products
• Analyze patterns from interactions

Benefits

• Medical, Dental, Vision, Disability, and Life insurance
• 401k Plan with employer matching
• Paid vacation and personal/sick days
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities