Senior Technical Support Engineer

Overview

Role involves providing technical support and guidance to customers for Dremio platform.

Ideal candidate should have 8+ years of experience in technical support with strong problem-solving skills.

Locations

• India

Requirements

• 8+ years experience in technical support
• Experience with database administration
• Experience with cloud platforms and containerized environments

Responsibilities

• Deliver technical support for customer issues
• Provide technical guidance for system optimization
• Handle critical escalations
• Reproduce and resolve technical problems
• Create RCA reports
• Document customer environments
• Share best practices
• Collaborate with Product and Engineering teams