Senior Enterprise Customer Success Manager

Overview

Role focused on managing enterprise customer relationships and driving compliance program success.

Ideal candidate has 8+ years in Customer Success with deep compliance knowledge and strong communication skills.

Locations

• United States

Requirements

• Deep understanding of compliance frameworks
• 5+ years in security or compliance
• 8+ years in Customer Success or Strategic Account Management

Responsibilities

• Lead strategic relationships with enterprise customers
• Drive outcomes and develop success plans
• Guide customers through compliance frameworks
• Own key moments across the customer journey
• Translate voice of the customer into action
• Champion continuous improvement
• Promote new features

Benefits

• Healthcare coverage
• Flexible Time Off
• Learning & Development budget
• Paid Parental Leave
• Work from home stipend
• 401K plan
• Disability and life insurance