Manager, Customer Operations

Overview

Role focused on driving efficiency and process excellence in Customer Operations.

Ideal candidate has 5-8 years of experience in Customer Operations within a B2B SaaS environment.

Locations

• United States

Requirements

• 5-8 years experience in Customer/CS Ops
• Proven track record in optimizing business processes
• Exceptional analytical skills
• Advanced proficiency with CRM platforms
• Strong understanding of project management tools

Responsibilities

• Lead process optimization across customer lifecycle
• Manage cross-functional projects
• Drive insights on customer health
• Support M&A integrations
• Define and monitor KPIs

Benefits

• 90-100% paid healthcare premiums
• Flexible vacation policy
• $500 for professional development
• 16 weeks paid parental leave
• $1,000 for home office expenses
• 401K plan